Support

Fees & payments

Information on billing and payment support options.

Are there other payment methods?

By Post

Simply detach the payment slip from the bottom of your bill and post with your cheque, money order or your credit card details made payable to the address indicated on your bill.

After you pay your pathology account by Post, we will then mail an official receipt to you. Please bring or send both this receipt and the original invoice to Medicare, or your private health insurer in some cases, to receive a rebate if applicable and eligible. Please be sure to provide both the official receipt and the original invoice, as either the receipt or the invoice alone is not sufficient to claim any applicable rebate.

Pay in Person

You can pay your account in person at any Australia Post Office and will be immediately issued with an official receipt by the Post Office.

After you pay your pathology account in Person at any Australia Post Office, you will need to bring or send both the Post Office receipt and the original invoice to Medicare, or your private health insurer in some cases, to receive a rebate if applicable and eligible. Please be sure to provide both the official receipt and the original invoice, as either the receipt or the invoice alone is not sufficient to claim any applicable rebate.

By Phone

Please call our Accounts Department anytime on 1300 362 248 to pay by Visa or MasterCard.

After you pay your pathology account by Phone, we will then mail an official receipt to you. Please bring or send both this receipt and the original invoice to Medicare, or your private health insurer in some cases, to receive a rebate if applicable and eligible. Please be sure to provide both the official receipt and the original invoice, as either the receipt or the invoice alone is not sufficient to claim any applicable rebate.

How do I pay my pathology bill and claim my Medicare rebate if available?

You can pay your pathology account online. We will then mail an official receipt to you. Once you receive this receipt, you will need to bring or send both the receipt and the original invoice to Medicare, or your private health insurer in some cases, to receive a rebate if applicable and eligible. Please be sure to provide both the receipt and the original invoice, as either the receipt or the invoice alone is not sufficient to claim any applicable rebate.

How will I receive a bill from Kossard Pathology?

If your mobile phone number is recorded on your pathology request form, we will send you a text message with a secure link to be able to view / print / download your bill. When you click on the link, you’ll be directed to a secure page where you will be prompted to enter the postcode for your address that was on your request form.

If we don’t have a mobile phone number recorded for you, or the number is incorrect, we will send the invoice to the address that was on your request form.

What can I do if I cannot afford to pay your invoice or the gap expense?

Please contact our Accounts Department directly on 9005 7055 and mention you are a Kossard patient. We will discuss payment options with you. If you are not satisfied with these options, please contact our Director of Operations. Our Director is himself one of our Specialist Dermatopathologists. He will personally ensure we do everything within our power to ensure you are satisfied that you pay only that amount you can reasonably afford and which you consider is justified by the level of service we provide to you.

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How much of the invoice will I pay personally?

This varies depending on the number and type of samples of your skin which your doctor refers to us, and on our findings when we examine them. The ‘gap expense’ is the difference between what we charge you and what Medicare will reimburse you for our services. For most patients, the gap expense will be approximately $50. More unusual or complex diagnoses may result in a higher gap expense, up to an amount approximately equal to the amount which Medicare will reimburse you for our services after you present our paid invoice to Medicare.

How will I receive your invoice?

In the mail. The invoice will provide a range of payment options available to you.

Why do Kossard Dermatopathologists charge for their services?

Government-determined Medicare Rebates for skin pathology services have steadily declined for decades. Unfortunately, the amount that Medicare reimburses you for our services is no longer by itself enough to fund the high quality of diagnostic skin pathology which you and your doctor deserve.

Fees & payments

Medicare rebates

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